Call us on 1300 667 834 or email sales@transicam.com

Frequent Questions

SUPPORT

If you have read through the FAQ’s and still need answers / support, you can submit a support request for an existing issue, please fill out our contact form and we will get back to you promptly.

If you are interested in how long your DVR unit can record for without writing over data, please check out the calculators at the bottom of this page.

FAQ's

  • WHO CAN INSTALL THE PRODUCT ONCE WE PURCHASE?
    • Anyone who is suitably qualified can install the hardware. 
  • WHAT IS THE WARRANTY PERIOD WITH MY PRODUCT?
    • Your warranty period commences from the date of sale.
    • Please see out Warranty page for more information.
  • I HAVE JUST ORDERED, HOW LONG CAN I EXPECT TO WAIT UNTIL MY PRODUCT ARRIVES?
    • Depending on your location and the quantity you have ordered, you can expect a 1-2 week lead time.
  • I AM LOOKING AT PURCHASING A DVR, HOW CAN I REMOTELY VIEW VIDEO?
    • If you would like to view footage and data from your DVR remotely, you need to do the following:
      • Provide an internet connection to the DVR via WiFi or 4G (Sim card)
      • Ensure your DVR has been programmed to point to the correct server (contact us if you are unsure on this step)
      • Sign up for the monthly access fee  (contact us if you are unsure on this step)
      • Request a username and password to access CMSV6 (contact us if you are unsure on this step)
  • HOW DOES THE SOFTWARE / REMOTE VIEWING FOR A DVR UNIT WORK?
    • Once you have been set up, you are able to access your DVR remotely. Depending on your subscription, you can remotely view GPS data, Video Footage, Reporting and all historic information.
  • CAN I USE A MOBILE APP TO REMOTELY VIEW A DVR?
    • Yes. Simply search for CMSV6 in the Apple or Android app store.
  • DO YOU NEED TO USE A SIM CARD IN A MOBILE DVR UNIT?
    • If you would like to view footage and data from your DVR remotely, you need to do the following:
      • Provide an internet connection to the DVR via WiFi or 4G (Sim card)
      • Ensure your DVR has been programmed to point to the correct server (contact us if you are unsure on this step)
      • Sign up for the monthly access fee  (contact us if you are unsure on this step)
      • Request a username and password to access CMSV6 (contact us if you are unsure on this step)
  • HOW DOES 720P COMPARE TO 1080P?
    • We have found that both resolutions are fine for a remote viewing DVR in a vehicle. We recommend that if you are using the system for proof of delivery you go with a 1080P system. If you are using the system for safety and just general use, then a 720P system is more than sufficient. Here is a visual representation of both standards:

  • 1080P DISK STORAGE CALCULATOR (rough guide)
Stream (kb/s)
6144 5632 5120 4608 4096 3584
1 0.99 0.91 0.83 0.74 0.66 0.58
2 1.03 0.95 0.86 0.77 0.69 0.60
3 1.08 0.99 0.90 0.81 0.72 0.63
4 1.12 1.03 0.93 0.84 0.75 0.65
5 1.17 1.07 0.97 0.88 0.78 0.68
6 1.22 1.11 1.01 0.91 0.81 0.71
Frames Per Second
 7 1.27 1.16 1.06 0.95 0.84 0.74
8 1.32 1.21 1.10 0.99 0.88 0.77
9 1.37 1.26 1.14 1.03 0.92 0.80
10 1.43 1.31 1.19 1.07 0.95 0.83
11 1.49 1.37 1.24 1.12 0.99 0.87
12 1.55 1.42 1.29 1.16 1.04 0.91
13 1.62 1.48 1.35 1.21 1.08 0.94
14 1.68 1.54 1.40 1.26 1.12 0.98
15 1.76 1.61 1.46 1.32 1.17 1.02
16 1.83 1.68 1.52 1.37 1.22 1.07
17 1.90 1.75 1.59 1.43 1.27 1.11
18 1.98 1.82 1.65 1.49 1.32 1.16
19 2.07 1.89 1.72 1.55 1.38 1.21
20 2.15 1.97 1.79 1.61 1.44 1.26
21 2.24 2.06 1.87 1.68 1.49 1.31
22 2.34 2.14 1.95 1.75 1.56 1.36
23 2.43 2.23 2.03 1.82 1.62 1.42
24 2.53 2.32 2.11 1.90 1.69 1.48
25 2.64 2.42 2.20 1.98 1.76 1.54
  • 720P DISK STORAGE CALCULATOR (rough guide)
Stream (kb/s)
4096 3584 3072 2560 2048 1536
1 0.66 0.58 0.50 0.41 0.33 0.25
2 0.69 0.60 0.52 0.43 0.34 0.26
3 0.72 0.63 0.54 0.45 0.36 0.27
4 0.75 0.65 0.56 0.47 0.37 0.28
5 0.78 0.68 0.58 0.49 0.39 0.29
6 0.81 0.71 0.61 0.51 0.41 0.30
Frames Per Second
 7 0.84 0.74 0.63 0.53 0.42 0.32
8 0.88 0.77 0.66 0.55 0.44 0.33
9 0.92 0.80 0.69 0.57 0.46 0.34
10 0.95 0.83 0.72 0.60 0.48 0.36
11 0.99 0.87 0.75 0.62 0.50 0.37
12 1.04 0.91 0.78 0.65 0.52 0.39
13 1.08 0.94 0.81 0.67 0.54 0.40
14 1.12 0.98 0.84 0.70 0.56 0.42
15 1.17 1.02 0.88 0.73 0.59 0.44
16 1.22 1.07 0.91 0.76 0.61 0.46
17 1.27 1.11 0.95 0.79 0.63 0.48
18 1.32 1.16 0.99 0.83 0.66 0.50
19 1.38 1.21 1.03 0.86 0.69 0.52
20 1.44 1.26 1.08 0.90 0.72 0.54
21 1.49 1.31 1.12 0.93 0.75 0.56
22 1.56 1.36 1.17 0.97 0.78 0.58
23 1.62 1.42 1.22 1.01 0.81 0.61
24 1.69 1.48 1.27 1.06 0.84 0.63
25 1.76 1.54 1.32 1.10 0.88 0.66