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Support

FleetView Support.

Need help with FleetView? Our support team is here to assist with platform access, event review, video footage, device questions and general FleetView support.

Whether you are an existing customer, reseller, installer or technology partner, this page will help direct your enquiry to the right team.

Contact us
Support available · Mon-Fri business hours
Support for
Existing FleetView customers
Approved resellers and partners
Fleet technology installers
Not yet a FleetView customer? Book a demonstration or contact our team.
We aim to respond to all requests within one business day.

Support options

How Can We Help?

Reseller Support

Reseller Support

For approved transiCAM resellers who need support with customer deployments, sales enquiries, technical assistance or solution guidance.

Platform Support

Platform Support

For help accessing or using the FleetView platform, including dashboards, events, video review, reporting, users and permissions.

Device & Camera Support

Device & Camera Support

For support relating to FleetView-connected cameras, MDVRs, device status, video capture, connectivity or vehicle installations.

Device & Camera Support

Device & Camera Support

For assistance with reviewing safety events, locating video footage, understanding event types or exporting evidence.

Submit a request

Submit a Support Request.

Please provide as much detail as possible so we can assist you quickly. If your request relates to a specific vehicle, device, event or piece of footage, please include the relevant details.

"*" indicates required fields

Your details

Enquiry type

Select enquiry type
Drop files here or
Max. file size: 50 MB.
    For urgent operational issues, include "Urgent" in your description so your request can be reviewed promptly.
    To help us resolve faster
    When submitting a support request, please include any information that may help us identify the issue or locate the relevant FleetView record.
    • The vehicle, asset or device name
    • The date and time of the event
    • The location of the event, if known
    • Screenshots of any error messages
    • The user account affected
    • Whether the issue affects one vehicle, multiple vehicles or all users
    • A short description of what you were trying to do
    Urgent issues
    For urgent operational issues, include "Urgent" in your description so your request can be reviewed appropriately.

    Frequently asked questions

    I cannot access FleetView. What should I do?

    Please submit a support request and include your company name, user email address and a screenshot of any error message you are seeing.

    I need help finding footage. What information should I provide?

    Can transiCAM help with camera or device issues?

    Can resellers request support through this page?

    Where do I register interest in becoming a reseller?

    See FleetView in action

    Book a demo and we'll show you how FleetView fits your fleet, your cameras and your existing systems.

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    Book a Demo Become a Reseller